Have you ever tried getting–or giving–computer help over the phone? Frustrating, isn’t it! You spend half your time describing where things are on your screen or trying to visualize the other person’s screen. Lately I have been encouraging my friends and clients to download a simple little program that solves this problem by actually allowing you and your helper–or the person you’re helping–to share the view of a computer screen right over the Internet. It takes a fast Internet connection and is easiest if you can talk over the phone at the same time (I use a headset for this purpose). The product is Crossloop. Read about it and download it from www.crossloop.com. You may gain some confidence by watching the video I have embedded here. When you want to give it a try, contact me, and–if I have time–I’ll help you try it out.